I feel this should be responded to for the benefit of an open and honest Airbnb community.
Firstly, before booking we requested confirmation that this apartment had reliable high speed internet. Julie confirmed it was high speed and reliable. Upon checking in Friday night the internet didn't work. Julie tried to get it fixed Friday night, but it had to wait until Saturday, understandably so. She said she'd be on it first thing in the morning.
Saturday morning Julie's response to my checking on the internet was "I don't know what to say because it's never like that." We were having trouble getting her to take responsibility for getting the internet fixed in a timely manner and this was a business trip. We required working internet as a condition of the booking, so I responded "Okay, sorry to wake you. We are heading out now to go to a meeting and will be back around noon. So if it makes it any easier to be here when working with Time Warner Cable, feel free to. But really if it's not working by noon we're going to have to check into another place. No hard feelings but we do need the internet."
This may have been a bit more direct and clear communication than many people are used to, but we were busy in meetings off an on all weekend, so we needed to be direct. She did get it fixed at 11:49am Saturday (and was pleasant about it). Then she texted and called me several times while my phone was off during a meeting. I had told her that I was in meetings off and on all weekend, but she waited around her house as if I scheduled a meeting with her. I had told her we planned to be back around noon, but I didn't agree or commit to meet her there at that time.
As for scratched furniture, that's impossible. There are signs posted all over the apartment to not put any sharp objects on the furniture, and we never even placed any objects directly on the wooden furniture because of the numerous signs. This is an unprofessional response, seemingly fueled by her being upset because she wasted her time waiting for me at her house after the internet was fixed.
Similar story with the bath tub. I've never heard of water staining a bath tub in 2 days worth of showers, and it certainly didn't. We didn't even visit the beach or do anything that would track any dirt or staining substance into the apartment, let alone the bath tub.
As for the trash, we've stayed in dozens of properties all over the world and it's customary for the host to give instructions (usually in the form of a manual) for things like "when to put the trash where." Julie didn't leave instructions, so we neatly tied up the trash bags and put them all in one place in the kitchen. Julie specifically instructed us in writing not to do the dishes, so we left a couple of water cups in the sink, per her request.
Another item to note is that upon checkin we were told there would be construction noise early in the morning directly next door (about 30 feet from the sliding door she recommended keeping open when sleeping to hear the ocean waves). I felt like that should have been communicated before the booking. The noise wasn't that bad, but I could see how a more sensitive guest could have become very upset.
Also, the shower curtain only covered half of the tub, so there seemed to be no way to keep water from splashing all over the toilet and floor. Nonetheless, we dried it up with the provided extra towels after each use.
All in all, Julie's place is small, but the extremely comfortable bed and great location made up for it. During our stay, Julie was nice in troubleshooting the internet. After our stay, we were surprised to see her review with false claims, and I think it was simply because Julie became upset when she wasted her time waiting for me at her house after she fixed the internet. I think the miscommunication was she took "we need the internet on by noon or we have to check in somewhere else" as if I had said "we'll meet you at noon at your house."
All in all, it was generally a little bit better than staying in a hotel (because of the kitchen—we love to cook breakfast), but we wouldn't return again, simply to avoid miscommunication.