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With so few nice places listed on AirBnB in Cleveland, we felt extremely lucky that we found absolutely the perfect place. The apartment is immaculate, and has stunning views of the lake from every room. It is a short, pleasant walk to local nightlife and some great restaurants. Inside the apartment, the furnishings and linens made it seem like we were in a 5-star hotel. Todd was like having an online concierge, providing everything from local directions to restaurant suggestions, and he checked in with us regularly to make sure everything was OK. He clearly cared about us as guests rather than just as renters. I have rented frequently through AirBnB, and this was by far at the top of what I would call a great experience.
Todd was an excellent guest. Friendly and easy to get along with. The apartment was well treated and left in a clean & tidy state.
Thanks again to Neil who was my first introduction to the airbnb experience. Because it was such a good way to secure accommodations I got involved with my own home in the US.