Response from Sara:
I'm sorry if you were not good in the apartment but are rightful some clarifications:
I can not advise guests to walk to save the money for the ticket as with suitcases walk is more than 30 minutes with four bridges.
The person who has accompanied the spoke Italian as the guy who was with you speak Italian properly and it was not necessary to communicate in another language. Point out that the booking request has been made by you in Italian!
As for the mosquitoes, the apartment has mosquito nets in all windows if they are not used by you is not my problem.
Internet is free up to 500 MB per day (guests are unlikely to exceed that threshold)
For the loss of water from the sink after a 'careful analysis we found that the electric shock (tripped the breaker because the apartment is required by law) could have been caused only by the leakage of water from the sink MUCH for negligence your.
The instructions for use of the washing machine are in Italian and English, was sufficient to control the notebook (where there was the password for the wifi) and you would have found!