When my flatmate told me there was a problem with my guest, I called Ashley to see what I cold do. The first thing she did was threaten a negative review if she did not get a discount. Because I stand by my listing, and my other guests have LOVED my place, I saw this as blackmail and saw Ashley as one of those people who uses bad behavior to avoid paying for things. I hope anybody reading this keeps that in mind-- and reads all the positive reviews from my other guests for an accurate idea of what my place is like. I represent the listing accurately, and most people say it is BETTER than the pictures.
It's like she didn't even read the listing. She was surprised it was a shared space (which is clearly stated), and that we are working artists (also stated) in a loft space (likewise stated). What she calls "dross" in the hallway is tools and art supplies that are organized for function, not decor (including the TV, which was used for a video shoot, and, incidentally, works). The place is a converted warehouse (also clearly stated), so some quirky architecture is expected - and every apartment in New York has a bathroom next to the kitchen because they are all small spaces. That it says "penthouse" in "quotes" means it is the top floor, not that it is Trump-style luxury. Duh. There was no mention of roof access, and the photo of the view was to show the proximity to Manhattan. The New York City Fire Marshal is the reason Ashley couldn't go on the roof - it's an emergency fire exit. As for the garbage - we take it out on garbage days, because this is a house, and not a hotel with maid service.
Ashley was a first-timer to Airbnb, and maybe did not realize that there are expectations of the guest as well-- again, a house, not a hotel - those other people there are my flatmates, not the concierge - and her behavior towards them was racist, degrading, harassing, and completely unwarranted. They are nice, welcoming people, and laughed her off as "that crazy lady", because that was the best was to describe her behavior.