Response from Anna:
There were chips in all corners of the apartment and some rather large red wine stains on the floor. I had to redo all dishes as they were covered in grease on the back. There is no cleaning fee on the apartment so if you paid this you have been scammed.
I am sorry but there is a difference between staying at a hotel and in a person's home. I don't use the towels to clean my shoes at my friends places, like you seem to have done. I do not expect my guests to mop the floors or do the laundry - I merely expect them to leave the place more or less as they found it upon arrival. Basically, to treat the place as they would treat any of their friends' places.