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The reservation started out badly with Emily advising us, the day of her arrival, that she would not be able to check in until midnight. I advised her since we have to be up at 4:30 am to run our restaurant that the late arrival was unacceptable. I advised her to stay en route and that I would refund her the night's lodging fee. She and her partner arrived the next day and they were both very congenial and respectful of the premises.