Thank you for your feedback about the experience with the front desk and with the water. I have communicated with the manager of the property and the president of the property owners association about your experiences. I am sorry that you had those problems. However, it appears that as you mentioned,"Place was as described"--so all of the amenities were satisfactory after check in and after water was restored--the room, gym, pool, hot tub, outdoor gardens and terraces, laundry, televisions, fantastic location, 24 hr security and front desk, and the streetcar. My pricing is 40-50% below that of the property rates and the two nearby hotels on St Charles Avenue.