Yordy, again it is true it was the first time the apartment had insects. In miami insects come often but usually in ground floor apartments as close to garbage bins and trees/street.....but this apartment is on the 3rd floor. We are now exploring other explanations like maybe the apartment next door is vacant and people left things inside....it can happen, but association is saying no that all is ok. But again, when the terminix guy came he said that it came from your luggages because it was so sudden and it never happened before, that is usually the explanation. Just a few eggs can reproduce many insects. On another note, it is an apartment where people usually stay between 1 and 3 months so that explanation that you wrote is not valid. As you, everyone else doesn't like insects so if we did have a problem previously it would have been written in the review, don't doubt that.
We did send you the invoice because that is what the terminix manager said we should do in the sense that as sudden as it was it did come from your luggages, maybe mixed at the airport with other luggages. Again just a few eggs produce lots of insects! Anyways we are sorry, we were always responsive with you guys, and terminix (the company that came) is the main company everyone uses. As you saw we are always near our phones and available 24/7 which is not what happens usually in Miami.