I do not usually respond to criticism but instead learn from them. In this case, however, it should clarify:
the ladies knew the announcement, and has been said many times, that the reservation is accepted only if the house is occupied at least three nights.
ladies arrived with luggage huge and heavy that left the base of the stairs. My husband, as usual, took the bags for them. When I got to the room he was sweating and tired, he told them jokingly that he preferred that, after this effort, they do not call him anymore. But it was a joke. And ladies also have fun and greeted him amicably.
ladies wanted two beds but they had not written in the book and they told this to my husband only since entering the apartment. My husband offer to bring them the sheets that night, but they told him that was fine. and they refused to get it back with the other sheets.
It is the first time a guest complains about the cleanliness. I apologize for this, but I can not understand this. As regards the garbage is the same thing. There is a sheet which explains the days and times at which empty the garbage is not difficult! But if the two signorae it is, I ask them excuse will try to write so even Lighter (although I do not know how to make it more clear days, and provision times)
In any case I confirm my review that the ladies have left the apartment clean and tidy: I thought they were happy!