Response from Craig & Sakae:
Thanks for your review. We do apologize for the breakdown in communications which meant you had to wait. I was convinced I had given you the address of the upgraded apartment, but this was obviously not the case... Our mistake was compounded by the fact that your partner was waiting inside the apartment building and not on the street where guests usually wait (usually the door to the building is locked but the lock was malfunctioning on this occasion); this made it impossible for us to meet, despite Sakae walking up and down the street between the two apartments looking for you. We did try ringing your mobile a number of times and sending you e-mails but were unable to get through. We are happy that you enjoyed your stay in the end though.