Visit create.airbnb.com »
Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Jamaa has completed online and offline ID verification.
Learn more »
L'appartement est très bien et confortable et moderne . Il y a un gardien 24 /24 . Qui est très strict( voir un peu trop.).
Très bel appartement, dans une résidence très calme et sécurisé.
Hosti non visto il quartiere buon
The Apartment was as described. Very clean.
Jamaa was quick to respond and helpful.
My mother and sister stayed at the apartment and the concierge tried to prevent me from entering to visit her with my wife telling me girls weren't allowed in the building. This is nothing to do with Jamaa or his apartment but annoying nonetheless.
Joli appartement bien securisé 24/24. Pour mon cas le gardien avait les clés de l'immeuble ainsi que le badge pour le garage, mais il etait disponnible pour ouvrir quand je sortais. L'appartement est moderne et tres bien equipé. La personne sur place est disponnible et serviable.
I am very disappointment with the service. I was not provided with the management agents contact details even though I had requested it 2 weeks prior to visiting. When I arrived, I had to go up to random people to find out who the managing agent was, which is Mouna. When I finally found the right person, she sent me with a man who speaks no English, to the room. I had to find out how to turn the lights on through the main switchboard. The Wi-fi wasn’t working and some instructions where left in French. I translated them to English via an app and they did not work.
The apartment was not clean, there were blood stains on the bed sheets, there was dirt in the fridge, and the pool did not have a working waterfall as displayed on the pictures. Also the water fountain was empty and had no water, it looks dirty and disgusting inside.
Throughout my stay I repeatedly tried to contact Jamaa regarding the wi-fi issue, he would say Mouna would resolve the issue, however he did not provide me with Mouna’s number, I asked the security guard to call Mouna, and she told me that it was not her job to resolve the Wi-fi, and that Jamaa is a liar, and he should fix it. Jamaa again told me to speak to Mouna as he was on holiday, I was pushed back and forth between the two and never had my Wi-fi fixed. I find it ridiculous that while Jamaa was enjoying his holiday, while he was ruining mine.
Internet was one of the main reasons I chose this apartment, I was unable to call home, work or confirm bookings for restaurants and excursions I had booked. I lost money as I was not able to confirm my excursions and lost a significant amount of money in booking fees.
I was finally able to connect to internet by travelling 15 minutes to a local café which had internet access. The apartment also had cockroaches, beetles, mosquitoes, and many other insects. The Tv was also an issue, we had many channels that would not work, the remote was not working, we changed the batteries yet the remote would not work, we had to manually change the channels via the box, we ultimately did not use the Television as it would not work properly.
Mouna the managing agent, was completely unhelpful, she would ignore my calls, and refuse to speak to me when the security guard called her. When I did speak to her, she told me she was driving to the apartment and for me to wait for her. I waited for 5 hours in the apartment but she did not come.
On the positive, the morning and night security guards were very nice and polite people. They made it a somewhat positive stay. We only used the apartment to sleep, it wasn’t a pleasant stay, and I wouldn’t recommend it to anyone else.
Très bel appartement , très bien situé.
Accueil impeccable tout était vraiment parfait!
Appartement magnifique, excellent rapport qualité/prix, haut standing, propre, bien situé et surtout très bien équipé ! Merci à Jamaa pour cette offre rien à dire.
Nous avons passé un très agréable séjour. L'appartement est bien équipé et nous avons été bien reçus.
La résidence se situe entre le centre ville et la palmeraie, ce qui permet d'aller profiter des différentes activités sans devoir passer beaucoup de temps dans les transports.
Je recommande vivement la résidence si vous voulez passer quelques jours à Marrakech !