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Reviews From Guests
Thank you for the review. Upon arrival it is true the newly renovated gym was not finished because it did not pass all inspections as scheduled which is out of our hands. We DID offer the guest options - they could call Airbnb to find another listing that better suited them or we could purchase the entire family memberships to a extremely nice local gym just 3 min. walk away and they chose to stay in our listing, which was not mentioned in their review. We did that and more which we LOVE to do ... our guest requested another set of bed sheets & extra comforters for each bed, we complied. They asked for more coffee mugs & glasses, we complied. We really pride ourselves in our listings and the importance of a good stay to our guests, which can be seen by all of the positive reviews and the fact that we have been a super host since the onset of the program, I do just want to mention for anyone reading this that unfortunately one of the aspects of hosting, is sometimes issues or repairs, such as the water issue, do not get brought up or noted until a guest points it out and sometimes this could go unnoticed until a guest does so, however we are always quick to fix a problem or issue if there ever even is one. In the over 5 years of hosting, we have never heard or had an issue with the cleanliness of the apartment, so am very surprised to hear this as we are actually quite use to the opposite response, which is how clean the unit is. We did let the guest know that if you leave the balcony door open, it is possible for bugs to come in - however, we did have an exterminator come in immediately without question and he did not detect any bugs nor were we presented any evidence of bugs by the guest. With hosting, like any job when you are dealing with many personality types, peoples expectations will vary and some will be stronger then others so we do think it a very important suggestion though for all guests to parallel their expectations with their budget when searching for a rental. We have moved this listing to the 2nd floor but not for any reasons this guest listed in her review. We simply chose to because the unit has been entirely updated with new everything, including all stainless steal appliances which is always a plus. The newly renovated pool/gym are open as well. Thank you for taking the time to consider us for your hosting needs.