The check-in as Alejandro said was at 3pm but we where asked to only arrive at 4pm which we did. Marina arrived at 5:15pm. The email transcript with Javier (an other employee I imagine) is bellow. The email was sent at 4:29 from the restaurant Novembre at the corner of the street using their Wifi. Marina did not arrive 5min later but 45min later. It's regrettable that I need to justify my fair and honest review by putting our email exchange in the review.
Sorry we've been having problems with the previous check-in. Marina said to me that she'll be there in 5 minutes.
Enviado desde mi iPhone
El 01/10/2013, a las 16:29, Daniel Mireault
We have been waiting in front of the building since 4. No sign of Mariana. When can we expect her?