My worst experience for last 5-6 years.
Jusy a few examples:
" The freezer was not working" - after the compaint I invited the electrician who confirmed that the freezer was ok there was even ice on the frrezer walls
"there was no water. It was cut for 5 or 6 hours and Dimitri didn't bother to tell us or even call the water company" - there was an emergency and the whole district was out of water for 5-6 hours. As I can't see future I could not tell Noha that there would not be water beforehand but when her brother called me to tell that there's no water I called the city immediately to get to know what happened and when the water will be back.
"food sticks to the pans" - I have induction cooktops that require only EXPENSIVE HIGH QUALITY pans. Food can stick only when all water is evaporated.
The only think that is correct is that sound insultation is poor in Canada with all those wooden walls. To have a good sound insultation you have to rent concrete buildings 5 star hotels like Hilton, but you don't pay 43$ per nigh as Noha did, you pay over 250$ for same size suite.
P.S. Airbnb has contacted me and confirmed that I did my best. NO PARTIAL refund was charged :)))