Response from Imane:
I regret to hear this. I care about the feedback and I take it very seriously.
However I would like to make some clarifications.
When you book on New Years Eve in a European capital city the price will always be high.
You have also booked 3 hours before your arrival and the room that you saw on the picture was not ready. Upon your arrival I informed you and I even asked you if it is okay or if you wish to wait until I make it ready for you. I do still understand your disappointment and we should have told you over the phone but we forgot to tell you as it was a bit of a rush job.
On the sheets being kind of dirty I have to completely disagree. I have traveled a lot myself and one thing that puts me off is poor hygiene and hence this has top priority for me. The sheets just came off the drying rack and I had even put a brand new mattress cover for 41 euros which I had bought after your reservation.
Anyway I am really sorry again and next time you are in Amsterdam you can stay one night at our place for free to make up for it. You have my number so you can call me to arrange it.
Amal & Imane