I am very sorry that you got cold in my house. That day it there was a huge snowfall and the temperatures were very low. It is not true that our heating were not connected before you arrived. I turned it on two days before as usual to be sure the house is in the correct temperature for you. Furthermore. Our heating is electrical and, of course, it was not stated to the minimum value but to the highest one. The problem is that you ignored my recommendations and modified the settings of the heater resulting in turning it off by mistake. Anyways, I gave you my mobile phone and clearly advised you to call me in the case you have any problem at any time. Again it is not true that there were no groceries in 15 minutes around. You can kindly enter to (website hidden) maps and check the distance between my house in Cesareo Olivares Nº3 Street and Alonso de Ojeda Street (just 100 meters away you can find a grocery) and in Puerta de Valencia Nº 9 Street (190 m away) you can find a bakery, a butcher´s shop and a fruit shop. The nearest supermarket is just 390m away in Las Torres Nº16 Street (4 minutes by walk according to (website hidden) maps) I Indicated to you the fastest way to walk up to there while explaining where the tapas zone was placed. Regarding our TV, the model is Panasonic TX-L32C20EA), a very common model which operability is as simple as any other normal TV. You can turn it on and off from the remote control as in the rest of TVs in the word. I am sorry but did not consider necessary to put instructions in English for that. By the way, remote control is always placed close to the TV. I am very sorry you´re stay was not comfortable but, in my opinion, all these problems could have been solved with a simple phone call. It would have been a pleasure to help you in time.