Response from Isobel:
He was not there when we left and obviously has lept to conclusions about how we left the apartment. In other stays we had been advised that cleaning would take place after we left so with that in mind we kindly collected all our rubbish from the various areas and left it in one large bag for his convenience. We also stripped the bed and washed the sheets as we realise this was not a hotel. We took extra care to be mindful of the floors but wooden floors in a bathroom are bound to get damp even when the most care is taken. There was no stain on the floor to our knowledge though he complained of one. We even brought in and folded extra washing from previous guests. It is greatly disappointing that Fernando left such horrible comments about our stay.