I did not receive any help since the host was not there and his back-up did not respond to 2 telephone messages to ask where to take out the garbage and where I might find sheets for my grandson who slept on the couch.. She did not seem to know about the supposed wifi. . I carefully cleaned dishes and counter -- the only garbage was in the bag since there was no instruction where to put it out. I arranged all our tours, restaurants etc. by myself without any assistance whatsoever. The only help I got was information on how to get to the apartment before I arrived.