I could not clean the home as well I would like it. It was literally last minute and I explained this to Brant. I put myself out by even meeting him at the house, delaying my departure to the city. There were no towels in the bedroom, I may, in the rush, have forgotten to throw the two used towels in the bathroom into the washer. (Usually guests do not use the washer and dryer; only during a long stay, during which time I make sure both are empty. Towels are clearly visible in a glass-faced cabinet.) To say my towels and clothes took up all the room is a gross misrepresentation. To repeat, I did advise Brant to close both doors so he could not hear the cat -- or anything else. What can I say? No good deed goes unpunished. I will not and would not consider a partial refund under these circumstances.