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Fun loving Canadians. Easy going and calm people who enjoy meeting wonderful people from all over the world!
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Carmen was incredibly pleasant to deal with from day one. She was positive, and having used AirBnB before she was familiar with the process. Communication was smooth and polite, and she left the apartment super clean! There was some unpleasantness with a parking situation, but she was understanding and calm throughout. Carmen is welcome back anytime!
Unfortunately there were problems with Mrs. Babic and her husband. On their arrival they enjoyed the apartment and for the first night everything was fine. Then the second night came new guests in the adjoining apartment, they was noisy. This has never happened at Casa Naaj, as demonstrated by the reviews received over the years. Unfortunately, once it can happen and when Mrs. Babic has placed the problem immediately was our commitment to inform these neighbors, so that subsequent nights the problem was no longer presented. At this problem Mrs. Babic added that about the mosquitoes. Pointing out that at the Caribbean the problem of mosquitoes is everywhere, however, as is our custom, we immediately worked to resolve this issue by providing free to Mrs. Babic 20 tablets with 4 electrical appliances, 1 room spray, 1 body spray and 1 electric appliance for mosquito during 30 days. This problem was solved. Then Mrs. Babic has raised the issue of towels: normally we give to our guests 2 body towels, 2 hand towels and 2 beach towels, but we have immediately solved the problem, giving her 4 large towels more. But to make matters worse, Ms. Babic then presented yet another problem, about the terrace door left open during the cleaning. We tried to explain to Mrs. Babic that the door is left open to get air into the apartment and then it is closed at the end of the cleaning, but she would not listen to reason. When the next morning we again spoke with Mrs. Babic, she replied with a smile saying everything was better. Then suddenly on the afternoon we received an email in which Mrs. Babic told us that he had left the apartment to go to another place. For us, this behavior was totally unfair and incomprehensible, because we would have preferred that she was told in person and not via a message. Unfortunately this did not happen and the biggest disappointment for us was the realization that there have not been appreciated all the efforts we have made to make her stay as comfortable as possible.
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We were reallly pleased to host Carmen and Boris again this year. They were not only nice guests but also kind of people that are making our hosting experience even more valuable.
Carmen and Boris have been for me to guests 5 star .... they were so confident with me that I felt that I care for them even when I could not be with them. It was very pleasant to spend with their excursions, I hope next year to have them on board for a ride far bigger: Greece Ionian!
Carmen e compagno, che bella coppia di ospiti! Dinamici, cordiali, pieni di energia nel soggiornare nel nostro paese, tra camminate, nuotate, bagni di sole, remate in canoa .... hanno carpito l'essenza di questi luoghi. Hanno conosciuto la bellezza dei luoghi, la nostra cultura e convivialità. A presto!
Carmen and her huseband are great people together . It was an honor to be guests our Apartments Rock Palace and it was my pleasure to introduce them. Carmen is fantastic guest who can recommend all renters ! Let the Good Times Roll . Rock Palace September 2012
Carmen and her husband were guests very friendly and nice. They took care of things and the apartment. Guests to recommend!
Nice lady with great hasband friendly, poly and really nice couple... hope to see them again....
Carmen and her husband were are 6 days in our apartment as guests and you were excellent: nice, respectful, tidy and very clean. It 'been a pleasure to host them. We hope that you will come to us when they get back to Florence. Do not hesitate to host them too.