First off this WAS my worst experience on airBNB in 5 years. To pick up the keys you have to sign up for a pickup service, name,email,phone number etc - Im not mad at picking up keys but three blocks and a survey? kinda lame - So when I asked when i could pick up the keys I was to wait till 3 when the cleaning lady was done - no big deal .... Next he offered I can just pick up the keys from the cleaning lady? cool that makes my life easy right? So I parked out front with 4 hockey bags in my friends truck directly in front of the address of the AIRbnb but turns out they have another entrance, tho I wish I was a mind reader after calling and texting the two numbers I was given JECO and the Maid he got back to me about 15 minutes later. Turns out the maid just started cleaning so I should go pick up the keys in a hour at the key drop off location. So after a few more hoops I had two sets of keys and a airBNB we payed for. So like stated in most AIRbnb messages Im in Vancouver for Business with my "Business" partner and we usually work most of the day and go about the Business we are in town for. So we had a big night on the Wednesday and my partner stayed home most of the day Thursday so when JECO texted me he would like to drop off the AC unit in a hour I had to find out if my partner was in a meeting or sleeping but he wasn't answering his phone, once he replied I told JECO the place was ok to drop off the unit. My flight was out of vancouver at 7am so on my exit I was to drop off one of the sets of keys to the drop off location (more like 6 blocks) which is pretty annoying weather your experience was great or (website hidden) top it all off I was never briefed the difference in the two sets of keys and if anyone from the building asked you about why you where staying at the building you were instructed to lie and say you are friends of JECO not AIRBNB - SO if you like to lie and jump thru hoops this AIRbnb is for you!