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Joanna was very kind when she arrived. We were talking a lot.
She did not keep apartment really tidy and left without meeting me.
Joanna was a wonderful guest. Excellent communicator, easy to get along with, very respectful and all around nice girl. She respected my things and left his room very clean. I'd be glad to host her again! :)
Joanna was a sweet and communicative guest. We would have her back anytime!
Great guest, left everything in order and was respectful - nothing broken or problems. I'd be happy to let them stay again.
I don't think that you are being fair in your description of the events...
At 1:18 pm you contacted us wanting to immediately find lodging with us. I personally handled your request and let you know that by the end of the afternoon, we could have a property ready for you.
At 2:43 pm we received your confirmation of reservation.
At 2:51 pm we sent you the arrival instructions, which are very simple and have been always easy to follow by our guests. The message that you received stated exactly this:
Our address: 420 15th Street, Miami Beach, FL 33139 - The Hudson condominium (1/2 block west of Washington Ave on 15th St.)
The keys will be available in a lockbox that is hung on the top of the front gate to the RIGHT of the building and (…) is painted BRIGHT BLUE. (...)
For immediate assistance, you can contact Patty ((email hidden) or our remote office: (xxx) xxx-xxxx (…). The code is XXXX. There will be a 2nd set of keys in the top drawer in the kitchen for your use.
At 3:10 pm you received a message from my assistant to which you responded that you understood perfectly the procedure and that you were on your way.
At 4:36 pm you sent us a message saying that you will be late by 1 hour.
At 6:14 pm a friend of yours called our remote office saying that she she didn't have any instructions on how to get the keys. At this point, ALL the information had been lost between you and your friend. My colleague had to review them step by step with her and gave her, again, the number of our local contact.
At 7:10 pm our local contact went to the building to understand that your friend had been convinced by another rental company to switch to an other rental...