We cleaned all the dishes and put all the trash together in two plastic bags. We did not make the bed because we figured the sheets would be laundered and the washer is located outside the apartment and not easy to connect and use. So I am not sure what was not left tidy. Also, I am not sure what house rules weren't respected -- the only thing i can think of is that we did not lock the gate to the terrace. This is because on one night we were locked out because the lock is loose and the key did not work. We definitely locked the apartment and left the key where the owner requested. I believe the above comments from the owner are retaliatory because, in our review of her listing, we said that the place (and the bed) was too small for two people. We also said that the apartment has a fantastic view. Oh well.