Hi Aparna, I'm sorry you feel the flat was not clean enough, it may be that i've missed something out. The empty wrappers may have been left there by my 8 year old son who "helped me" clean the flat. With regards to soap, kitchen roll etc, there were extra supplies in some of the kitchen cupboards, you should have phoned/text to ask.
I hope these inconveniences haven't spoiled your stay in Canterbury.
Kind regards, Rachel