I am disheartened by this review as it's the first negative one for the property.
I went out of my way to accommodate Gabby even welcoming her guest to stay for the evening. Disregarding my concerns for how loud they were and that she clearly violated the no guest rule but requesting she observes the rules moving forward.
The next day I knocked and checked in to make sure her first night was pleasant unaware she was even on the phone. Over the week I checked on her via text to ensure she was comfortable and she assured me she was.
As far as the chair goes. Something clearly happened to it and she agreed in our correspondence to that. I just pointed out that I would have appreciated if she had let me know upon checking out instead of me finding out by sitting in it and having it collapse under me upon touching.
There also are few other discrepancies in her review. I send her the airbnb conflict resolution form within 48 hours of checkoutnot 4 days later as she claimed. (Airbnb will only accept it within 48 hours of check out)
And Gabby left the premise the night before her checkout date not 3 days earlier.
All in all I am really sad Gabby had a negtive experience. But I believe there was nothing I could have done to change that. I wish her the best on her next trip!
Upon departure we washed our dishes, washed and folded all the towels we used. even washed the beer bottles we drank and left them in a bag on a counter.
Yes there was minimal amount of sand as would be expected to happen in a beach house and I had actually texted Chris asking for a broom yet there wasn't one available. there was also sand on the beds ( very minimal bc with curly hair we still had some sand in our hair a week later)
we always made sure to wash any lotion off to not stain the beds. We took our trash out daily and sorted it through the recycling.
I have always been very mindful of the space we occupy as I am a guest and host and always put myself in others shoes.
I was extremely saddened by receiving an email upon arrival that Chris wanted to keep THE SECURITY DEPOSIT IN FULL. bc he claimed we left the house in such a terrible state and it cost them $ 450 to clean a small beach house with minimal furniture.
Airbnb investigated and refused his claim. I was so shocked by his accusations that I asked airbnb if they can share the so called evidence to see if I was somehow off and they send me this : "What I can say is that his claims went unsubstantiated and you should rest confident on the type of guest you have proven to be."