Sorry, we did not touch the heater or the windows at all. It was 100% as we found it when we walked in.
Sorry for any inconvenience, but we were not instructed to adjust anything before we left, even when we called you about leaving the key.
Sorry, you are not being fair. I do not want to get into "he said, she said" moments, but I will correct the extreme points.
1. We came into restaurant with bags, only once, on our last day and made no complaints on that day at all.
2. EVERY time we came into the cafe we ordered food or drink or both.