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I was very disappointed by the behavior of mister Utto Reugels. He arrived at our house in Spain and was welcomed by our help, who gave him a tour through the house and garden. He immediately complained about the swimming pool, he thought it was dirty. He directly tried to reach me, but unfortunately I was not able to answer his call. After calling him back one hour later, he reported that he already had left because the pool was so dirty that he could not accept this. I suggested our poolman would come over immediately to check the pool and solve the problem. According to Utto it would at least take two days before it was clean. Since the poolman cleaned the pool the day before Utto’s arrival, I explained to Utto I didn’t think it would take two days but he did not care and our conversation ended. I immediately sent the pool man over to check the pool. He send us some pictures. I have to admit some blossom difted in the pool because of the wind, what made the pool not entirely as clean as it should have been but it was definitely not as dirty as Utto said. Unfortunately he gave us no chance to recover, which really could have happened within one hour. Following the rules of Airbnb, if something is not in order, the guest must give the host the option to solve it. Mr ReugeIs definitely did not gave us this option. The pool was one hour later completely clean. Photos can verify this.
It has been a pleasure to host Utto, very nice and respectful, easy to communicate with, I would accommodate him any time again, thanks for choosing my apartment to enjoy Valencia! you are always welcome!
Wonderful guests! From day 1 the communication was fantastic, informing us of arrival time etc. A real pleasure to meet them; very friendly, polite and respectful of the apartment. Lovely people and we were delighted they choose to stay here during their trip to Barcelona. We cannot recommend them highly enough, a great experience. Cheers:)
Utto and his family were great ! Adorable persons, with as easy communication... The apartment was really clean, and the next host shouldn't worry ! :)