I'm very sorry that Clare had this experience. However we used professional cleaning before her visit, and I personally saw the apartment before her check-in, and can guarantee that things weren't the way Clare describes it. I would NEVER rent an apartment out in the described condition. Further there are clear cases of misleading information in her review, for example she is complaining about no fussball-table which is present on the picture. I have clearly written in the caption of the image that I have refurnished and there is no fussball-table. Further Copenhagen had the pleasure of being host for Copenhagen Jazz Festival during her stay. This is a very cultural and nice experience which closes at 10 PM. It is unfortunate that they felt disturbed by music in general, too. I can only apologize for Clare's bad experience and misconception of AirBnb as a concept. I would personally recommend her to use a silent 5-star hotel in the future to avoid any future disappointments from all parties. I can only stress you to take a look at all positive reviews below instead. Good luck, Clare, and sorry for the inconvenience.