It was a pleasure to host you and your family! I am very sorry about your daughter hurting herself, as I was not aware. The possibility of a young child touching the radiator was accidentally overlooked. It would not have been an issue at all to contact me, as I would have immediately took care of the issue and covered the radiator. I was always easily reached, as we had great communication throughout your stay. Again I am sorry about the radiator.
As for a seating area in the yard, that is on my list for spring updates. I am glad you and your family enjoyed your stay. You are welcome anytime back!
Cheryl, I am sorry to hear that your 3 night stay wasn't to your liking. I have never had any issues from past guests. From the first day to the last day of your stay I was very attentive and accessible. On the day of check-in, I accommodated your request to check-in almost 4 hours earlier than normal check-in time, waited for you to arrive and carried your luggage to the apartment, purchased groceries for you to enjoy, and told you if you need anything to contact me. Every text from you was followed by a phone call or text from myself.
The apartment is not misrepresented, the pictures and description are accurate as you can see from other guest reviews. Since your family lives in the neighborhood, it should have been no surprise that this trendy, charming, diverse Brooklyn neighborhood does not look like the outer states. When you texted me to let me know about the low battery indicator minute chirp of the smoke detector, I called immediately and told you I will change the battery, you made it very clear that it is not an issue anymore since your husband took out the battery. I have two other detectors in that apartment and a fire sprinkler system so I felt that that apartment was still protected. What surprised me is that the day after check-out when going back to the apt, I saw the batteries from ALL of the detectors in my place removed. There was no need to do that since the batteries were in working condition making no noise. This put you and your husband AT RISK, as well as the other people living in the building.
On the day of check-out, you left without letting me know. I wanted you to be comfortable and not feel rushed so I assumed that you and your husband may have wanted to check-out later in the afternoon, which was quite alright with me. I contacted you later in the evening to let me know when you are leaving, and that's when I found out you had already left earlier in the day.
Despite my experience with you, I left you a good review since this was your first Airbnb booking. I didn't want that to compromise any future hosts declining your booking request. While I am aware that I can't make everyone happy, I do know that I was a good host and tried my best to make your stay enjoyable.