I am Colombian who works in Washington DC for an international organization. I fell in Love with Cartagena and decided to invest in an apartment so I can visit the city more often and rent it while I am not using it.
A complaint is a gift for us. Thank you for your feedback. We are sorry you did not enjoy your visit. We are unable to provide you with a refund, as I explained, because we feel we should have had been informed of the issues encountered promptly and not an hour before departure. We also worked a very good discount once we learned the circumstances of this visit. The apartment is located in a building that was built in the 70s and it has some issues, but it has a lot of charm and nothing beats its location a stone-throw away from the walled city and close to all the amenities. The apartment has been recently renovated and a lot of effort has been put to make it a special place. The views from the apartment are spectacular and the apartment offers a lot more than most of the apartment in the area, like hot water and AC in every room. Thank you for reporting the TV, we have taken in for repairs and we have updated our site to leave no doubt about our rental policies and our house rules.
Thank you for your review, Dominique, it is very helpful and will help us address the issues you highlighted. We are glad you enjoyed the very large master bedroom and that you were able to relax in the comfortable king size bed while enjoying the high speed internet connection and the Smart TV with Netflix and other apps. We have heard about the ants in the past, specially if food is left on the kitchen counter or the sink (I never know how they get up to the 25th floor!). However, this is the first time I hear about roaches. I have schedule a exterminator visit. Regarding the balcony door, we have requested a replacement, as the one we previously replaced broke again. And yes, I agree, the city center is the ideal place to stay, it is amazing!
Wendy, we are very sorry to hear you had a desapointing experiece in our property. A call to the front desk would have resolved the issue with the AC and the balcony door, both are in perfect working order.