Dear valued guest,
I am sorry you did not enjoy your stay as much as you had hoped. As is clearly stated, the unit does have a beautiful view over the west side running trail and the Hudson River. The windows all have excellent soundproofing, and I have not had any issues with noise with the windows closed. As I stated in multiple emails, I did address the concern as soon you mentioned it. I talked directly to the building manager and to housekeeping. I had them check on the unit on 2 separate occasions, and when I arrived Friday, the apartment was quite comfortable and there were no issues with the wall unit. Again, I apologize for any inconvenience, and I hope you will allow me to make it up to you during a future visit.