We do apologize for the experience you had while staying with us. We are located in the cultural part of Brooklyn-safe environment with shops, stores and places to eat. The subway is 1 block away and we have 24 hour camera surveillance to assure your safety. The weekends can get a little crowded but our guest usually love the networking and socializing amongst each other. We have house rules for our guest to follow and a RA-resident assistant that stays at the property. All complaints should be directed to her first. She is pretty good at quick responses and finding a solutions. I am always available and look forward to assist as well.