I am very disappointed with this misguided young man and feel he wrote
his review in retaliation for my writing that he is not the type of
guest Airbnb would like to attract. I also noticed his reviews for
another host were quite negative.
He had made a reservation for one guest, but two showed up. OK – no
problem on my end - I immediately prepared the apartment for him and
his unannounced guest.
Sam apparently didn't read the house rules I had given him and had no
experience with this kind of accommodation. Many of the rules were
broken, such as:
- lights left on in the apartment after they had departed
- the windows were left open and there was the appalling
stench of cigarette smoke in the apartment – it strictly states NO
- towels strewn about the bathroom floor – almost 15 of them
for a two-day stay, which in my opinion borders on overkill
- In the house rules that I provided, it clearly states the
username and password to connect to the Internet. It also states that
if there are any problems to immediately contact me, and there is a
phone number and email address provided.
We have employed a very reliable and honest cleaning lady for many
years, and the charge that there were “smelly things” in the fridge is
an out-and-out bald-faced lie. In addition, the sheet of house rules
I furnished for them upon their arrival specifically stated the land
line and washing machine are strictly off limits unless prior notice
from the guest is requested for their usage. I did offer to let the
young gentleman use the washing machine for a nominal fee, but this
was rejected. And of course the kitchen was their for their normal
use during their stay.
I would suggest that this young man be given a red flag with any
future request to stay with an Airbnb host. His false and groundless
accusations give a black eye to your fine service.
I understand and appreciate the fact that all guests have the right to
state their positive or negative opinions of their hosts, but with his
apparent bias against my apartment and me (which I find totally
unfounded), I find his review utterly revolting and without a leg to
stand on – his accusations are totally untrue and unfounded.
I have no problem with criticism - just that one-sided criticism is