Originally from Paris, I moved to NY 6 years ago. I am a sommelier with a side passion for all food things. In my spare time I enjoy riding my rode bike, traveling, and exploring all things related to literature.
I absolutely value transparency and free communication on my listing but I do not believe this review has been written in good faith… so I feel like I need to answer those points.
1-Like Steven said himself he came in to check out the place before he booked it. If I was close enough to visit a place before I book it and if it did not fit the description, I would let the host know and I would not book it. But he did. How come?
2-Who would rent a bedroom without a night stand? It is almost (website hidden) had always been in the living room, including when Steven came to check out the apartment. Guests can enjoy it as much as they want. If guest had asked for a TV in the bedroom, I would have been more than happy to move it there and accommodate. But he did not.
3-My apartment had been vacumed and cleaned before they checked-in. I like to live in a clean place and offer the same standards to my guests.
4- There is no closet in the bedroom indeed, as in most old NY apartments. But I keep one open in the room adjacent to the bedroom for my guests to use.
Steven’s parents were shown the closet the day after they arrive since I was at work the night they checked-in.
5-My place is railroad style and I always let my guest know before they book. Again he had checked out the place himself before he booked it.
6-There are 4 types of cancellation rules on Airbnb: flexible, moderate, strict and very strict. My cancellation policy is moderate and has always been. Cancellation policy is at the host discretion anyways, not the guest.
7-There is always soap, shampoo and necessities in the bathroom for my guests to use. If you can not find something, just ask!
8- One side of the door knob was broken in the apartment vestibule in june. It is a building from the 50’s that is well maintained but things can happen. There is a huge difference between having something temporarily broken and something ‘falling in pieces’. Words count and it is important to use them wisely.
9- My nightly price is very similar to other similar Brooklyn apartments close to public transportation in the area. If you do not agree on price or are tight on budget, a logical thing to do is to ask your potential host for a special offer before you book. I am happy to accommodate if I can and I did in the past. You do not complain in the review afterwards on something you agreed on in the first place. Especially when you can visit the place before hands.
10-There are thousand of listings in NYC at all prices and everybody is free to choose whatever fits his needs. I have a really hard time to believe I was the only option if Steven did not want to book here for his own personal reasons.
11- Airbnb is an alternative way to travel, meet new people and explore the world. I have been both a guest and a host on numerous occasions and have had amazing experiences along the way. It was his very first experience and it seems like it was not for him. He would probably be better off choosing a motel or hotel next time. They always have a desk ready to hear people that are never happy with what they have, however how good it is.