We do not agree Linda's comment at all! First, she didn't read my house rules carefully. She and her friends used all our spare bedding (10 shower towels and extra bed sheets) which we prepare for next guest who will check in same day. Second, she is a dishonest person because she did not tell us she broke the wine glass. Third, she left bulk of rubbish at our home when check out. When we complained to Airbnb and Airbnb made final decision to claim her deposit. She left the such review to us.
We need to clarify that we did not claim any guest's deposit since running Airbnb in 2010. We trust guests are our friends and we always offer help. It is a good experience for both of us.