Response from Richard & Michele:
Regarding the automatic review from Hans M...Richard had a bad work related accident and we weren't able to leave our house for the 11 days Hans wanted. I called Hans and we communicated with email before we cancelled the reservation to make sure he was ok with it. He completely understood. I tried to get a hold of him for a few days before we touched based and then once we did is when I cancelled. Thanks for understanding the circumstance.