Visit create.airbnb.com »
Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted community, and it doesn’t go unnoticed!
Hi everyone! My name is Fiona and I look forward to meeting you in Beijing!
Fiona has completed online and offline ID verification.
Learn more »
We received an email 3 hours before our flight asking
if we would mind moving to another apartment. We were told it was still a 'great location' and 'close to subway' as per the other apartment we had booked. We were understanding of this, although it was slightly inconvenient considering we had researched our location and how to get around based on our original booking. On arrival however, we realised on entering the 'office' of Fiona that Fiona herself wouldn't be meeting us, as previously arranged, and it was being run as a company called 'Rich and Young'. We checked in with a lady called Maggie who was helpful and spoke reasonable English, who then walked us to our apartment. (Which was a good 15 minute walk away with luggage) She also gave us a card with the apartment address on in English and Chinese. On arrival at the apartment, it was much the same layout as the previous one we had booked-reasonable size, nice decor and all the amenities. It was also nice and quiet considering it was private apartments where locals lived. The problems occurred after a long first day sight seeing. It was late in the evening and we were eager to return to the apartment. After discovering the subway was unreachable by foot (at least 20 minutes, not ideal in the dark) we got in a taxi and showed him our address. He drove around aimlessly for around an hour, in which time we tried to contact Fiona, to no avail. We managed to direct the taxi driver to the Holiday Inn where we'd previously been dropped off and sought help from the staff in there. Thankfully one of the male receptionists spoke English, who could see we were very distressed and managed to research another contact number for the company. A male colleague of Fiona's came to escort us home. We then asked him to write a detailed address of the apartment in Chinese (he spoke very broken English) to avoid the same thing happening again. Over the next couple of days, however, this was a recurring problem . Fiona never returned or queried my phone call and we found communication generally very poor. When I eventually did manage to contact Fiona and explain our predicament with the address, she just stated she 'didn't understand why'. We had a fantastic time in Beijing and it was very frustrating experiencing this stressful situation with the inability to get home after a very tiring day.
Having being previously very impressed with Air BnB's services, I feel this 'company' is letting you down greatly. Air BnB prides itself on being a personal one on one service with great communication-this one however was the opposite and we thought we should make you aware of this.
She was kool, it was easy to get in, communication was in Chinese and broken English, but it works, she was very responsive.
"Fiona" is a rental agency called "rich and young", the room showed in the pictures are just for the layout. I was showed two rooms that were available upon arrival and was given a choice. Overall the location is close to the best parts of Beijing, close to the night life district and some of the best food places in Beijing. Downloading a uber app would be useful as bus stops and undergrounds are not exactly close to the location of the apartment.
We loved the flat, it was well kitted out and relaxing. The service from Fiona and her colleagues was excellent. I would have no hesitation renting this apartment again.
Studio is clean and has things you may need like iron, hairdryer etc. Good work space. Good for business travel.
the location is very convenient, and the room is clean and have some stuff u can cook.
The place was great. Perfect location, spacious and safe. Will definitely be staying there the next time I visit Beijing.
this apartment is so nice and the location is superb. However long-term stay is very expensive and I could have got a much better deal somewhere also. Overall, the landlord ( a agent) is very professional. Short stay is very nice !
Good stay. Close to Line 13 Airport Express Rail.