Response from Daniel:
I am very sorry you did not thoroughly enjoy your stay. Key boxes are not used anywhere in Costa Rica for security & liability reasons. There is a map on the profile, and a copy could have been provided if you asked, as well as extra towels, free wi-fi, soap & blankets. Employees are there to make you feel secure & to attend to your needs, but to not say anything only to complain afterwards, publicly in a bad review.... is not fair Anne.