The cleaning material, vacuum cleaner and the extra supplies (toilet paper) are placed on the cupboard next to the toilet. As the apartment went through spring cleaning before you check in, the cleaning liquid smell was due to that, but it can not be for 3 days.. unless you have found or seen an opened cleaning liquid bottle or contained.
our heating system is electric and it has on & off button and temperature knob !!!!! very simple to use.
I did speak with Tommy explaining that he needs to spend more time helping the guests on arrival, although his English is not 100% but he promised to do his best. He also commented that every time he asked you or your husband if every thing is ok or if you need any help the answer was no thank you?
We have a complete manual in the apartment that explains every thing also important information about the Area.
5 people having a shower at the same time is always an issue, we have an engineer report that the system in working good.
We are now dealing with the bedroom carpet and the blinds.
I dont agree with you that the road is noisy at night, and i am not sure how did you know that if your son is a havey sleeper and you were not sleeping in the living room.???
I also totally disagree with you that with the amount of rent we ask for, you can get any option at all in this area. Please do some research before you say the wrong statements. I will give you all your money back if you can find at any time an apartment or a hotel for a party of 5 in Mayfair, for any thing close to what you have paid.
8 minutes bus ride will take you to Hyde Park Corner, or 17 minutes walk, and the buses are every 5 minuets (this is not isolated at all) may be you just didn't know , I wish you would have asked or read our welcome pack. It explains every thing.
I think next time you need to book any of our Mayfair apartment, it will be double the price but it is in the heart of the actions.