Fabio and I welcome guests to share in our enjoyment of the beauty and tranquility of Byron. We aim to provide our guests with comfort and cleaniness , in a quiet retreat that is only minutes from beautiful Byron Bay :)
As any other guests that we have hosted, you are of course, entitled to your opinion.
What is not fair is that you keep trying to put your responsibilities on us, deliberately trying to damage us with a false review.
Once again,what happened was very unfortunate for both of us( we lost a booking of 2 and half months)but the only person responsible was YOU.
You have booked a stay for yourself ONLY!! in our home for three months, more then six months ago now and you have never bothered checking the house rules or the cancellation policy!!!
Now for some reason with your very immature attitude you have decided that this this our fault(!?)
Our listing is complete with very easy to understand house rules and cancellation policy. Everything you need to know is there and we are always happy to give any additional info or explanation if needed.
The cancellation policy for a long term booking is not even up to the host but decided by the site directly. Airbnb support is very responsive as well if you need.
Despite everything we have mentioned so far you decided to come to our home with your boyfriend(who was not booked with us or even mentioned)and ignoring our rules,the sign on the door and Christina's request,you let your partner in our home(your bag was already inside please do not lie!!)
When Christina nicely explained to you all the house habits stressing that guests of guest are not allowed at any time your answer was " oh yes I know,I think I need to find a studio for myself anyway,I just needed somewhere to stay on my arrival". Of course this came out of the blue for us since you kept our room booked for over six months, for a long period booking of three months,not giving us the opportunity to receive other bookings. Well, nothing that we could do about it,your call!!
This was day 1 so very hard to believe that your decision was based on our personalities- more likely on the famous house rules that you never read!???
For the rest of your stay you were visibly not interested in having a chat apart for when you wanted to use the washing machine,ask again if you boyfriend could stay or even ask if a stranger friend of yours could stay in our home instead of you!!!
We have to admit that your solutions to get yourself out of your own mistake were pretty artistic :)
We suggest instead that in the future wherever you book and whichever site you will use ,it is a good idea TO READ or even ask!!!