Response from Benjamin:
It was 75 degrees outside when Stephanie asked for air conditioning and as she mentioned, it was getting dark (and cooler). The apartment has central air, but it would have taken 30+ minutes before any cooling effect would be noticed and it would be terribly cold inside by that point and quite cool outside as well.
I did repair a large window air conditioner and I presented it, fully functioning, within 30 minutes of her arrival. As I was holding the hefty 60 pound machine, I was turned away.
My family shares towels, but I understand that others may not and I will provide more towels in the future.
Our family takes many efforts to be green. This includes hang drying clothes and eliminating the use of toxic fabric softener sheets. Unfortunately, this can make freshly washed linens a bit rough. With this in mind, I will tumble the towels upon request and try to rough up the towels before providing them to guests.
The bath mat was dirty from the previous guest. It was cleaned and still being dried. My apologies.
The bed linens should be replaced, but they are not old. The lint Stephanie refers to were there since the first time the sheets were washed. The linens will be replaced, but were only used about 4 times.
There was coffee for the previous guest. I can only speculate as to where it went. I would have been more than willing to provide coffee if I knew it was missing. There was still tea available. Admittedly, I should have caught this after cleaning the suite.
Stephanie never asked for advice as to where to eat. I have a few spectacular places that my wife and I frequent and I highly recommend. There were some brochures available in the kitchen, but no brochure can match a personal recommendation.
The city's tap water is rated among some of the best in the nation. The quality exceeds that of some bottled waters. Since bottled water would be of lesser quality, I don't provide it. I will, however, provide BPA-free bottles for guests to use in the future.