I agree that sometime someone may not be happy with the place, especially this summer when it was a rainy July, and people felt disappointed with weather and lost days of vacation , but in this cases or whatever other reason, we are ready compensate our guests, always respecting their point of view, we compensate with discount on price paid, or even return the full amount or rent if they feel so. This was also in this case, that we offered to Miss Kecht. Despite 90% of guests in ROSA , are very satisfied with place, we respect and valuate the opposite opinion also.
I fully agree with Mr. Bush. We have taken steps to apply rubber plugs to chairs on top of terrace. The presence of door was a rare case felt in number of houses around, due low tide and strong winds, that happens once i a year. We are glad that Mr. Bush has overall a good days with us. Ana