Response from Noga:
Victoria was not happy from the minute she made this booking. She had asked me to give her a discount after she paid and I did. She wanted to arrive at 11am, which was 5 hours before the her check in, and which was also impossible because there were people leaving that same day and we had to clean the apartment for her arrival. The heating was not shut down, all she had to do was turn on the radiator which we told her to do. Furthermore, our apartments are all clean and we spend a lot of time making sure it is neat, clean and sanitary for everyone. I would never leave someone in an unclean apartment.