I love New York. I work at a non-profit and play drums in a band, and my wife works as a children's book editor. We have two baby daughters and love exploring the city with our family. I hope you enjoy your visit to NYC!
Hi Susan, I am sorry you had a disappointing experience, especially because we feel we provide some of the best service on AirBNB, as reflected by all our other guests' reviews here. We provided all the kitchen items you requested during your stay including extra kitchenware, new wine glasses, and baking supplies. Our apartment is professionally cleaned top to bottom before and after each guest, and when you raised complaints to us we even offered to provide you with an additional cleaning service in the middle of your stay, but you declined. I love NYC and love making guests feel welcome in our apartment, and I'm happy to hear you feel we provided good local information. I wish you all the best.