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My first bad experience with a guest. After 10 months wit airbnb. Since there was someone in my building having an afternoon party seemed too much noise for Esmeralda. Even we communicated her it was just for an hour because the party will finish soon and trying to do the best we can do, (even it wasn't a problem inside my place so hard to control it)...she didn't understand and decided to leave just leaving the keys and not saying anything about coming back. After, a lack of communication, she said she came back but never did it. Never cancelled her reservation, but trying to have her money back. Very confuse and disappointed! Not recommended at all. The guest none wants.
I did not have the opportunity to meet Esmeralda as a guest but we had great online communication. We had a problem with the access road to the property as they were actually doing some work to pave the trail. We were not aware of that but Esmeralda was quite understanding. I do recommend Esmeralda as a guest.
Esmerelda was a great guest. She and her boyfriend were very sweet. And their dog Geronimo was pretty awesome. (He did yap a bit at first, but once he got used to us, he was just fine.)