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Currently living in Laguna Beach, CA.
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Lylianna reserved a room for 3 people and when they were check in late at night they informed us that an other guest will join them the next morning but unfortunately the hotel was fullybooked. First thing in the morning we offer to help them to find an other hotel for the extra guest to stay, but she answered no worries I will walk around and find something for her. Around 1pm (check out at 11am) they informed us that they all want to leave and ask us a refund instead of staying there and have the extra guest to the hotel next door. As we are flexible we offer to refund the night if we could rent it to someone else during the day but unfortunately we couldn't. She was supposed to come the next morning to check this point but she never came back to us. We really apologize but we did our best to solved the situation.
Polite and friendly; i had no problem hosting Lilyanna.