Response from Tom And Cecilia:
Thanks Paul and Nancy for the nice words. When I arrived the following day after their check-in, there was a problem with our DSL line. It had received a storm hit and burned the phone connector. Unfortunately in Mexico, Telmex does not provide subscriber side lighting arrestors. I replaced the jack and everything was like new. I have purchased a lighting arrestor. I work in electronics and am committed to providing the best internet service possible!