I'm a friendly, outgoing, criminal lawyer who speaks French and Spanish. I enjoy travelling to new and unusual places, skiing, yoga, running, reading and making the most of everything London has to offer with my boyfriend and friends.
Ruby had never stayed in an Airbnb property before and the Airbnb model clearly didn't work for her. I had to go away at the last minute a couple of days after she arrived and explained when my housemate would be there. She had my mum's number for any problems - indeed, when she called my mum about a problem with the hot water, mum came round straight away. She also had my housemate there for half her stay (she got her own bathroom rather than sharing up until then). Ruby never suggested that her reason for coming was so that she could have me there every day nor did she request to leave when I explained the situation. When Ruby booked she said her plan for the trip to London was sightseeing and she would like to use the kitchen for breakfast and dinner. I told her this was no problem at all. This was all written in emails between us on the Airbnb website. When my housemate returned to the flat, the kitchen/living room was so dirty and messy you couldn't see the surfaces and so I messaged Ruby asking her to be tidy and explaining that if there was any extra cleaning required I would deduct this from her deposit. This gave rise to an extreme reaction and references to police etc. I was just trying to ensure that she kept the house clean in accordance with the house rules. I have never needed to do this with any other guest. Ruby messaged me asking for a hairdryer, and also dining tips, and I gave her all of this info immediately. My housemate Alice has had a great relationship with all my other guests and didn't demand that Ruby leave the living room at all. Ruby spent all day every day there and moved the dining table in the open plan living room so she could work at it. This meant my housemate could not watch tv for 5 days. She simply asked politely for Ruby to allow her to use the room and received a very negative reaction. I explained to Ruby via text message that no one was banning her but asked her politely to please show respect and share the space and not to spend all her time up there (she was renting a room with use of the kitchen, not an apartment - although my guests have always been welcome to use the living area within reason though there is a television in their room). Again, Ruby completely overreacted and said that her 5 star experience was being ruined. She wasn't paying for a 5 star experience but £350 a week for a room in central London over the peak Xmas period. Ruby never asked for a table to work at and none was offered to her, nor did she ask whether her room was lockable before she arrived. When she arrived, I explained to her that it was and she could have a key if she wanted, but that no one else in the house had one to their room and Airbnb operated on trust. She insisted I gave her the key and so I did.
I should also mention that Ruby's husband was very sweet and had a completely different attitude to Ruby.
Everything Airbnb stands for is contrary to what Ruby is looking for. Airbnb is about trust, respect and kindness and I love it for that reason. Luckily, all of my other guests have had the Airbnb spirit and I hope very much that all my future guests will too!