First of all I am really sorry that hear that Margot didn't enjoy her stay in my apartment. She should have contacted me during her stay, than I could have solved the issues.
In detail: The wifi is working, it is fast German City DSL. Maybe it just needed a reset. She is the first guest to complain about the cleanliness. There are several types of good quality blankets, and I could have brought more variety. The place was cleaned before she came. I must have overlooked the saucepan and the cutlery, since I don't use the kitchen regularly and of course I am sorry for that. AirBnB guests might keep in mind that private hosts are no professional hotels. The odds are good for personal experiences, more privacy and better prices.