Response from Natasha:
Once again, I am so sorry that you were not happy with your stay at my place. As you can see, and I am sure you read in the reviews before you booked the room, not that many of my guests had the same experience as you did. Some guests who are on Airbnb for the first time, sometimes have misunderstandings or miscommunications about the details of their stay (it can be much harder for those who use (website hidden) translate to communicate with hosts). I believe this is the first time you are on Airbnb. So let me explain myself please:
I had several misunderstanding from your side and I couldn't quite understand what you were trying to tell me which is why I sent you one email after that other asking for clarifications while writing you in a very simple language. You or your girlfriend actually wanted to check in at 12:01 am the night before you were suppose to check in. I explained to you that Airbnb is for you to book by the night (so you actually paid less than what you were suppose to pay considering that you basically checked out a day after your check out date). I had a quest still sleeping in the room he paid for that night, which was the same room you were suppose to stay in later that day. I offered that and your girlfriend hang out and relax in another empty room until the the guest checks out from your room and I take the time to freshen it up for you. Not sure what could I have offered. Then you didn't come home the whole day that you were suppose to check out, and only left my place at 12:15am the night after you were suppose to check out. I had to cancel a booking because I couldn't get a hold of you during the day. You wouldn't respond to my emails or calls which can be understandable since you and your girlfriend are tourists. But at the end, I had to cancel someone else's booking...
I am so very sorry that your girlfriend saw a dead roach and was scared, and that she wanted to use the fridge but it was "dirty". This is because other guests in the house sometimes leave food outside, or don't clean after themselves when they use the kitchen. Of course insects would gather. The house is also one of Brooklyn's old houses, and is very close to the park and so if there is leftover food, insects and even mice may decide to share the house with you. (I wrote that on the description section of the room on Airbnb). The fridge is only used for guests and it's kept as clean and neat as possible. But when guests put their stuff in it, I can't move them around or put them somewhere else. Your girlfriend tried to use it as well, and I am not sure if she will be happy to find out that someone moved her stuff. Regardless, as soon as you mentioned the issues you had with my place, I went ahead and had your room and the whole house re-cleaned right away and in no time. And I sent you a message right away to tell you that. Again, no response. In my email I suggested that you cancel the booking if you were still unhappy with the house, and that I would give you a full refund. Again, no response from you.
Airbnb does not provide 24 hours in 5 starts hotel services. You stay with a family in a normal home, and not a hotel. That's why the prices are so very cheap in comparison to a hotel especially during the holidays. I would have provided help in finding you another place if you had just asked. But once again, I didn't hear back from you. At the end, hosting on the amazing Airbnb is simply my passionate business, and I would never ever want any of my guests to be unhappy with their stay. And I am so very sorry about all the issues you had during your stay.